Privacy Policy

WEBSITE AND ELECTRONIC COMMUNICATIONS OF CENTRES DENTAIRES LAPOINTE

Protecting the confidentiality of your personal information is of vital importance for Centres Dentaire Lapointe (“CDL”). This policy covers how CDL intends to collect, use and disclose any personal information that you may provide through your use of the CDL website, www.centreslapointe.com (the “Site”) as well as its electronic publications, newsletters and press releases (“Electronic Communications”). The personal information you provide to us through the Site will be treated with care and, subject to the provisions of this policy, will not be used or disclosed in ways that run counter to the consent you have granted.

By using the Site, you signify your consent to the collection, use and disclosure of your personal information in accordance with this policy.

INFORMATION COLLECTED AUTOMATICALLY

Depersonalized information

Like many other websites, the Site may automatically collect certain non-identifiable data with respect to Site users such as the IP (Internet Protocol) address that identifies your computer, the IP address of your Internet service provider, the date and time you accessed the Site, the Internet Web address from which you linked directly to the Site, the operating system you are using, the sections of the Site that you visit, the Web pages and images you view, and any documents that you post on or download from the Site. Depersonalized information is used for system and website administration and with a view to improving the Site. Depersonalized information that concerns you may be disclosed to third parties and archived for future use.

Cookies

The Site may use “cookies”, a technology that stores data on a Site user’s computer in order to recognize that user during future visits from the computer. Cookies are designed to improve website efficiency and use. You can choose to decline cookies if your browser permits it; however, this decision may affect how you can use the Site as well as your ability to access some of its functions.

See cookie policy.

Your personal information

While you use the Site, you may be asked to voluntarily provide certain kinds of personal information (e.g. name, email address, postal address and phone number). This is to make it easier for us to contact you or let you access certain Site features or sections.

INFORMATION COLLECTED IN THE “MY SMILE” SECTION

The “MY SMILE” section asks you to provide personal information (first name, last name, email address, street address, etc.). This information is collected to personalize your visits to our centres as well as to ensure you receive our newsletter, appointment reminders and other relevant information if you so desire. Note that you can easily unsubscribe or change your preferences with regard to how you use this section in the “My Profile” section.

The “MY SMILE” section lets you:

Save time by accessing your personal file online wherever you are
Manage your appointment and those of your family
Manage your profile and password
Allow you to subscribe to the Lapointe newsletter
Access the product sheets of your care and treatments

CONFIDENTIALITY OF PERSONAL INFORMATION

CDL warrants that no personal information collected in the MY SMILE section shall be disclosed to any third party unless required by law. Since safeguarding privacy and confidentiality are priorities for CDL, the company agrees not to commercialize the list of MY SMILE section users. Only authorized persons trained to comply with CDL’s privacy and confidentiality policy have access to the personal information in this section.

Use of your personal information

CDL may use your personal information to communicate and correspond with you, respond to your inquiries or for any other reason permitted by law. In general, CDL will consider the fact that you have voluntarily visited the Site and have provided preliminary information to CDL as signifying your consent to its use of this information as a means of monitoring communications with you and for transmitting information such as electronic communications about the company that may interest you or that you may find useful.

Email messages from LDC

If you provide your email address and your consent, CDL may periodically send you emails about the company or about any other matter which CDL believes may interest you. You may ask CDL to stop sending you these messages and/or other information at any time by contacting [email protected]

Tracking information

In addition, CDL may use depersonalized information to create aggregate tracking information reports regarding website user demographics and traffic patterns on the Site. None of the tracking information in the reports can be connected to the identities or other personal information of individual users. CDL also may link tracking information with Site users’ personal information. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Policy and with the law.

Disclosure of personal information

CDL may disclose your information to government agencies that have asserted their lawful authority to obtain this information, or to comply with a subpoena or warrant or order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records or information, or to protect CDL’s rights and property. Should CDL be involved in a merger or other reorganization, CDL may disclose your personal information to the resulting organization.

Securing your information

To protect the confidentiality of your personal information, CDL employs security safeguards appropriate to the sensitivity of the information. Nonetheless, due to the nature of the Internet and associated technologies, security and privacy risks cannot be fully eliminated and CDL cannot guarantee that your personal information will not be disclosed in ways that run counter to the provisions of this policy.

Accessing your personal information

You may request access to your personal data and information about CDL’s collection, use and disclosure of that information by contacting CDL at [email protected]. Subject to certain exceptions prescribed by law, you will be given reasonable access to your personal information. You are also entitled to question the adequacy and accuracy of this information and have it amended as appropriate. You can help CDL maintain the accuracy of your information by notifying CDL of any necessary changes.

Data Privacy Officer

If you have any questions related to our use of your personal information, please email our Data Privacy Officer at [email protected].

OTHER MATTERS

Other websites

The Site may contain links to other websites or Internet resources. When you click one of those links, you are contacting another website or Internet resource that may collect information about you voluntarily or through cookies or other technologies. CDL has no responsibility or liability for or control over those other websites and Internet resources with respect to their collection, use or disclosure of your personal information.

Website Use Agreement

The Website Use Agreement (which can be viewed by clicking here) governing your use of the Site includes important provisions disclaiming and excluding the liability of CDL and third parties regarding your use of the Site, as well as provisions determining the applicable law and exclusive jurisdiction for the resolution of any dispute that might arise from such use. Each of those provisions also applies to any disputes that may arise in relation to this Policy and to the collection, use and disclosure of your personal information, and are of the same force and effect as if they had been reproduced directly in this Policy.

Former Users

Should you stop using the Site or if your permission to use the Site is terminated by CDL, CDL may continue to use or disclose your personal information in accordance with this Policy, as amended from time to time and subject to compliance with the law.

Privacy Policy Changes

This Policy may occasionally be changed by CDL at its sole discretion, without prior notice or liability to you or any other person. CDL’s collection, use and disclosure of your personal information will be governed by the version of this policy in effect at that time. New versions of this policy will be posted here. Your continued use of the Site and receipt or request of any Electronic Communication subsequent to any changes to this Policy will signify that you consent to the collection, use or disclosure of personal information in accordance with the amended policy. It is your responsibility to check the date of this policy and review any changes that might have been made since the previous version.

Electronic Communications in General

Electronic Communications are not to be construed as professional advice. Electronic Communications are meant to provide access to information and knowledge of general interest, and not to address your particular facts or circumstances. If an Electronic Communication raises any point of interest, please feel free to contact our Client Contact Centre to arrange for a consultation with a professional working in one of our centres.

Your comments

Comments or questions about this Policy or your personal information may be sent to CDL at the following address:

Centres Dentaires Lapointe
1000 du Lux street
Brossard, Québec
J4Y 0E3
1 800-527-6468
Or by email at:
[email protected]