March 23, 2020

Dear clients,

Here is an important update.

As of yesterday, the Cabinet has extended the state of health emergency by 10 days. As a result, the Ordre des dentistes du Québec, together with public health authorities, have now pushed back the date for rescheduling non-urgent appointments to May 1. We recommend that you consult our communications and website as the situation is evolving rapidly and that, as such, this date may be subject to change as directed by the authorities.

All customers whose appointment had to be postponed will be contacted to reschedule as soon as activities can resume. Due to the high volume of calls that we receive, we must reiterate that it is not necessary to communicate with us.

Only the following situations are considered dental emergencies:

  • Infection
  • Dental trauma
  • Acute uncontrolled pain
  • Significant or prolonged bleeding
  • Medically required dental treatment as a pre-intervention to surgery needed promptly


Prior to any emergency appointment, each patient must answer a shot questionnaire specifically drawn up by health authorities. The purpose of this questionnaire is to reduce the risk of transmission for everyone and to determine the best resource for treating the patient based on his or her respective situation. For example, emergency appointments for patients aged 70 and over will be scheduled at a time when they will be less at risk of being exposed to other patients. In addition, we wish to remind you that, if possible, you should present yourself to your emergency appointment alone, as much as possible.

These drastic measures are put in place to limit movement and support the containment efforts required by governments in order to flatten the spreading curve of the virus and allow health professionals to support as many people as possible, with all the required resources in time of need.

We are extremely grateful to all employees and professionals of the Lapointe Group as well as our suppliers, who work tirelessly to continue to offer you quality care when required and keep you safe and healthy in these extreme conditions. We are committed to continuing to obtain and share with you relevant and up-to-date information from public health authorities.

We thank you for your understanding and wish to remind you to take care of yourself and your loved ones.

Lapointe Dental Centres


March 16, 2020

Dear clients,

We sincerely hope that you are doing well.

The Lapointe Group management team is meeting on a daily basis to monitor the evolution of the situation and ensuring that we are putting all the necessary measures in place in order to preserve the safety of customers, professionals, employees and their family.

The Quebec government has declared a health emergency, and all health professionals must contribute. Dental professionals, including dentists and their teams, are no exception and must participate in this effort to stem the current pandemic.

In the wake of the recommendations made by the Government of Quebec over the past few days, on March 15, 2020 the Ordre des Dentistes du Québec (ODQ) and the Ordre des hygiénistes dentaires du Québec (OHDQ) issued new directives for professionals working in dental offices.

As of Monday March 16, and for a period of at least 14 days, all non-emergency appointments must be postponed to a later date. We will contact affected clients because we are currently receiving an important volume of calls.

For patients who require urgent treatment resulting from infection, acute pain or trauma, and who require immediate treatment, an emergency service will be available in your area.

If you believe you need an appointment urgently, we invite you to dial the following number 1 800 Lapointe so that a dentist can assess the level of emergency and, if necessary, establish the best location as well that the best way to provide care safely.

The dental professionals and their team rigorously apply all the hygiene measures required in connection with the guidelines for infection prevention and control in the dental field and follow all recommendations issued by the Public Health Agency of Canada and the Professional Orders in relation to COVID-19.

The recommendations made by the Quebec government regarding quarantine are also being applied throughout the organization. Your cooperation is required to help us in our efforts. For any emergency appointment, you will have to answer the following questions:

1. Have you traveled or been in direct contact (less than two metres) with someone who has traveled outside of Canada in the past 14 days?

2. Do you suffer from a new cough, a recent worsening of an existing cough AND / OR fever or have you been in direct contact (less than two metres) with a person presenting these symptoms?

3. Do you experience trouble breathing and fever and any of the following symptoms, or have you been in direct contact (less than two meters) with a person with these symptoms:
• sore throat;
• muscle or joint pain.

If you answer affirmatively to any of those three questions, you must call 1 877 644-4545, the line put in place by the Government of Quebec. The dentist can then direct you to one of the designated places to treat patients having or suspected of having COVID-19 who require urgent dental care.

We thank you for your collaboration and recommend that you consult our website, on which we will share any updates related to the COVID-19 situation.

Lapointe Dental Centres